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This article is dedicated to users with Leader Elite, Leader, or Musician Pro accounts.

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In a hurry? Here's the short version.

1. Notify musicians:
   • Use the Chat function in Back On Stage, or
   • Contact them directly (e.g., phone call)
2. Adjust musician payments:
   • Go to the Roles tab and click "Edit Roles"
   • Set each musician's rate to "0"
   • Click "Save"
3. Balance client invoice:
   • Navigate to the Client tab, then to Docs
   • Review any payments the client has already made
   • Refund the client as necessary to zero out the balance

We’re sorry to hear that you have to cancel a booking, but we’re here to help make the process as smooth as possible.

First, let’s clarify what changing the “Booking status” to “Cancelled” actually does: it simply updates the booking status to “cancelled.” That’s it—no surprises there!

It’s important to note that no additional actions occur automatically when you change the status.

Changing the Booking Status to Cancelled DOES NOT:

1. Cancel all your booked musicians
2. Cancel any future payments to musicians
3. Clear any previously recorded client payments or outstanding amounts
4. And so on.