<aside>
📌
This article is dedicated to users with Leader Elite or Leader accounts.
</aside>
Here is a list of common PayPal errors, what they mean and how to fix them:
Authorization Error Occurred
This can happen for many reasons:
- Payouts permission has not been enabled: please follow the steps under the "Get Set Up For Musician Payouts" in our guide on linking your PayPal account to Back On Stage.
- Insufficient Funds: your PayPal account does not have an adequate "Available Balance" to fund this transaction. Please fund your PayPal account and try again.
- Unverified Email Address: you cannot send payouts from an unverified account. Ensure that you have "verified" your PayPal email address and try again.
- Unconfirmed Bank Account: you cannot send payouts from your PayPal account unless there is a confirmed bank account linked to it. Confirm your bank account, then try again.
- Incorrect Currency: the currency for the receiver account does not match the sender currency. Please adjust your currency setting inside your Back On Stage account (Company Settings > Details > Currency).
Tried all these? If you're still having issues, scroll down to see how to contact PayPal customer support.
Denied
This error may appear inside your PayPal account.
- You may be trying to send a payout to yourself. You cannot send a payout to yourself. Please review Step 1 above then try again.
- Receiver's account is locked or inactive: The receiver account may have its settings configured to not automatically accept incoming payments. If the receiver has a PayPal Premier or Business account, configure the Payment Receiving Preferences to handle payments automatically. You can convert any payment into your primary currency or block certain types of payments. Check the account settings and try again.
- Receiving limit exceeded: The receiver account has exceeded the limit for the amount of money it can receive. Please try again later.
Tried all these? If you're still having issues, scroll down to see how to contact PayPal customer support.
Access token does not have required scope