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This article is dedicated to users with Leader Elite, Leader, or Musician Pro accounts.

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If clients aren’t getting your emails

When you send emails through Back On Stage, your clients should receive them within 1-5 minutes. If someone says they didn’t get your message, the most common cause is that their email provider filtered it into Spam or Junk. Here’s a quick, friendly checklist you can follow.

Quick checks you can do

• Confirm the client’s email address is correct. A small typo is the most frequent culprit.
• Look in your own inbox (for the email you use as your login for Back On Stage). Subscribed administrators are CC’d on every email sent and replies received, so you can verify what went out and when.
• Ask the client to search their mailbox for your subject line or your name to catch anything that was auto‑sorted.

What you can ask your client to do

• Check Spam/Junk and Promotions folders, then mark your message as “Not spam”.
• Add our domain to their contacts/whitelist: @backonstage.app
  • This tells their email provider that messages from Back On Stage are safe and should go to the inbox.
• If their provider allows it, create a filter/rule to always allow emails from @backonstageapp.com.

Tips to improve deliverability

• Keep subject lines clear and specific to the event or action.
• Avoid lots of ALL CAPS, excessive punctuation, or very short “test” messages, which can trigger filters.

Still not arriving?

If you’ve confirmed the address, asked the client to whitelist, and checked Spam but emails still aren’t showing up, reach out to us with these details so we can investigate:

• Client’s email address
• Link to the associated Gig Sheet

We’ll take a look at the message logs and help you get back on track.

Just use the in-app chat to contact Back On Stage Support and we’ll jump in to help.