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This article is dedicated to users with Leader Elite, Leader, or Musician Pro accounts.

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In instances where clients are experiencing difficulties, we often find that emails are directed to the junk mail folder. This commonly occurs when messages are flagged as spam. We recommend that they check their spam folder to ensure your communications are not being inadvertently filtered.

We also encourage adding our BOS email address ([email protected]) to their whitelist or contacts list, depending on your email client preferences.

In addition, you can also review your own inbox to confirm if the emails are being successfully sent. All subscribed administrators are CC'ed on each email sent and received, providing an additional layer of visibility. At times, it may also be a case of an incorrect e-mail address.